OUR CORE VALUES
Mission
iTOD is a CUSTOMER FOCUSED company that has uncompromising INTEGRITY, that succeeds because we VALUE OUR PEOPLE. With our UNIQUE CULTURE and a PASSION FOR WINNING, we are CONTINUOUSLY RE-INVENTING OURSELVES to match our customer’s high expectations!
Customer Focused
The Customer is the BOSS! We Focus on our customer’s needs.
Integrity
We will ensure honesty and fairness in every interaction. We will always do the right thing.
Value People
We will treat people with courtesy, dignity and respect.
Unique Culture
We hold ourselves and each other accountable, work well in teams and collaborate as a group.
Passion for Winning
We have an unyielding drive to win. But always remain HUMBLE!
Continuously Re-Inventing Ourselves
Good enough never is! We are constantly re-inventing ourselves to stay attune to the latest technology.
Live Support
Anytime, anywhere live technical support for your office and staff.
Diagnosis & Repair
The one stop comprehensive diagnostic & repair station for your computer, printers and connected devices. We’ll fix anything!
Setup & Install
Confused and frustrated with device setup & installation? Leave it to the experts, which means all you’ve to do is sit back & relax.
Virus Removal
Online threats, viruses, hackers! Isn’t your head spinning already? iTOD will take care of optimizing your security infrastructure.
Optimization
You won’t believe it’s the same old computer. Your system will work like it did on the day you purchased it! No kidding!
iTOD University
DIY videos that make even the most complex tech issues look simple.
The Secret To Our Success
The Secret to iTOD’s success is our talented PEOPLE. We embody the below traits;
We Challenge the Status Quo
We believe in the impossible and are driven by the words of those who say we cant do something.
We Have a Strong Sense of Self:
We know who we are and what our purpose is.
We Don’t Fear Failure. We Embrace It:
We know that failure leads to learning and learning leads to success.
We Desire to Improve Things:
We seek to improve things and take ownership of all issues as we are continuously re-inventing ourselves.
We are Optimistic:
We see the glass half full, and the light at the end of the tunnel.
We Value Your Time
We stay focus on your issue and work diligently to ensure we resolve all issues as fast as possible.
Why You Should Choose iTOD!
We are amongst
the best in
Technical Support Solutions!
iTOD offers full technical support. We offer comprehensive packages for both consumer and business solutions. You get live support from our 24/7 team with minimum waiting time! You can reach iTOD via chat, email or a phone call. Our Customer Satisfaction scores are among the highest in the industry and we have a very talented and focused team!
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No one is Listening to your issues?
Your iTOD team is trained to LISTEN to all of your concerns and understand your issues thoroughly! We will ensure we get you back on track to performing you daily duties in a timely manner!
We Will ListenWorking From Home and Need Help?
iTOD supports all personal devices and home computers! Your iTOD team is here to assist you with getting your PC, Laptop or mobile device operating again! We are available 24/7 for your convenience and is on standby for your “On Demand: request!
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This is one of the things we do best
Our Techs are Apple and Microsoft Certified! We can fix any system or device issue.
Every “Touch Point” Counts!
iTOD provides timeous responses to our clients by consistent communication. The skill & depth of knowledge our technicians posess shows daily, as we strive for a 99% first contact resolution rate.
Small Business Clients
Tickets resolved (2020)
First Contact Resolution
Our Team
Dorian Nimmons
Chief Executive Officer
Matt Hardeman
VP, Operations
Jasmine Porter
Director, Marketing
Kenyatta Curley
Chief Technology Officer
Heather Jasper
Director, Business Development
OUR AWESOME CLIENTS
Client Testimonials
Don’t take our word for it – here’s what our clients say:
“I find iTOD support to be quite satisfactory. When my computer unexpectedly froze, the response was instantaneous and precise. The technicians are always professional and knowledgeable. Finally in-home tech support service for people that need support immediately.”
Aletha M.
Work from Home Professional
“The one thing I find different about iTOD is they tell me what I need before I realize it! Every experience I have had with their support team has been amazingly efficient. I would recommend them to any one that needs any type of technical support whether it is your company computer or personal device.”
Warith N.
CEO , FTC Publications, Inc.
Do you sometimes have the feeling that you’re running into the same obstacles over and over again? Many of my conflicts have the same feel to them, like “Hey, I think I’ve been here before. iTOD seems to be very good at eliminating computer issues that just happens unexpectantly. My heroes!
L. Ingle
Student
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